Refund & Cancellation Policy
Effective Date: May 22, 2025
Last Updated: May 22, 2025
At Mimi Flower Shop, your satisfaction is our top priority. Due to the perishable nature of fresh flowers, we apply the following refund and cancellation terms:
1. All Sales Are Final
All floral arrangements, bouquets, and custom products are made-to-order and perishable. Therefore, all sales are final and non-refundable once the order is prepared or out for delivery.
2. Refunds and Replacements (When Applicable)
We may issue a replacement or partial refund if:
• The wrong product was delivered
• The item was damaged in transit
• The product did not meet reasonable freshness standards
You must notify us within 24 hours of delivery with:
• Your order number
• Photos of the arrangement
• A brief description of the issuePlease email: mimiflowershopus@gmail.comRefunds and replacements are at our discretion and will not be provided if the issue results from incorrect delivery information provided by the customer.
3. Order Cancellations
• Same-day orders cannot be canceled.
• Orders scheduled for future dates may be canceled at least 24 hours before the scheduled delivery time, by emailing us at mimiflowershopus@gmail.com
• If the order is already in design or has been dispatched for delivery, it cannot be canceled or refunded
4. Non-Delivery Situations
If the recipient is not available at the time of delivery:
• We may leave the flowers in a safe place
• Or with a doorman/neighbour (when applicable)
• Or attempt redelivery (additional fees may apply)
No refunds will be issued if:
• Delivery fails due to incorrect address
• No one is available and no safe place is found
• The customer does not respond in time to reschedule
5. Custom Orders and Events
Custom floral designs or large-scale orders (e.g. weddings or corporate events) are non-refundable, but may be adjusted or modified depending on the situation, with advance notice.
If you have questions about your order, please email us anytime at mimiflowershopus@gmail.com — we’re here to help.